Introduction

This Privacy Policy is a legally binding statement that sets out the principles adopted by Al Hatif Al Saree’ for Import & Export – Haven (referred to in this document as “the Company”, “we”, “us”, “our”, or “Haven”) regarding the collection, use, storage, and disclosure of personal and non personal data relating to users who access our digital services, including but not limited to:

  • The website www.havenjo.com (including mobile and tablet versions)

  • The Haven mobile application

  • Any digital function, platform, or communication channel owned, operated, managed, or made available by the Company directly or through any affiliated or related entity

(collectively referred to as the “Application” or the “Service”).

This Policy explains the nature of the information we may collect when you use the Application, the legal basis for such collection, the purposes for which the information is used, the cases in which some data may be disclosed, your rights under applicable laws, and how you can exercise control over your data.

By using the Application or any of its services, you expressly acknowledge and agree to be bound by all the provisions of this Policy without limitation or reservation. If you do not agree with any part of this Policy, you must immediately stop using the Application.

The Company reserves the right to amend or update this Policy, in whole or in part, from time to time without prior notice. Your continued use of the Application after the publication of any updates constitutes your express acceptance of the amended version, to the extent permitted by law.

For any inquiries relating to this Policy, you may contact us at:
support@havenjo.com

1. Types of Information Collected and Stored

For the purposes of providing, managing, and securing the Service, we collect two main categories of data:

  1. Personal Information

  2. Non-Personal Information

Personal Information means any data that can identify an individual directly or indirectly, such as phone number, device location, payment details, or unique identifiers.

Non-Personal Information is any data that does not, by itself, identify a specific individual, but may relate to usage patterns, device characteristics, or operational metrics.

2. Personal Information Collected by the Company

You may be required to provide certain Personal Information in order to benefit from the Application’s features and services, including but not limited to:

  • Creating a user account in the Application

  • Using your account to rent portable charging devices (power banks)

  • Providing payment details required to complete transactions via an electronic payment service provider contracted by the Company

  • Registering to participate in any Company events or programs

  • Providing information in your user profile (if applicable)

  • Granting Application access to certain device permissions

  • Sharing precise or approximate location data

  • Uploading or submitting any content within the Application

  • Submitting job applications to the Company

  • Joining rewards programs, promotions, or competitions

  • Opting to receive notifications or marketing communications

  • Contacting customer support or technical assistance

  • Receiving account verification messages or technical alerts

  • Interacting within any communities, forums, or comment sections provided

  • Sending any other information or content through features that allow such submissions

Personal Information commonly includes, but is not limited to: phone number, location data, payment details, device identifiers (e.g. Device ID), rental history, analytics data related to power bank usage during rental sessions, and any additional information you provide when contacting support.

3. Non-Personal Information Collected Automatically

We may automatically collect Non-Personal Information through various technologies aimed at analyzing usage and improving performance, including:

  • General behavioral data not linked to identity

  • Device information (IP address, operating system, browser type, language, time zone, device identifiers)

  • General location data

  • Operational data related to charging devices (battery status, timestamps, rental status, duration of use)

  • Analytics data, performance logs, crash reports, and activity indicators

  • Traffic information such as access times, device type, and referral sources

  • Usage logs that help detect errors and support continuous improvement

4. Collection of Location Data and IP Addresses

To provide the Service correctly and efficiently, the Application may require access to location data, including:

  • Determining the location of a rented power bank

  • Identifying nearby charging stations

  • Determining the user’s location while searching for or returning a device

  • Recording IP addresses, which may indicate approximate location at the time of connection

Disabling location permissions may affect the Application’s ability to function properly or may limit certain features.

5. Data from Other Sources

Subject to applicable laws, the Company may obtain certain information about the user from trusted external sources such as technology providers, data analytics firms, electronic payment service providers, or other entities that lawfully interact with the Company, for purposes including:

  • Verifying the accuracy of user-provided data

  • Enhancing data quality

  • Improving financial transaction accuracy

  • Ensuring compliance with anti-fraud requirements

  • Supporting operational and technical improvements to the Application

Any such data is obtained within a clear legal framework and limited to what is necessary.

6. Promotional Campaigns and Contests

The Company may organize promotional campaigns, raffles, contests, rewards programs, discount codes, or loyalty programs. Participation may require the user to provide certain data, such as:

  • Phone number

  • Location of use

  • Data related to rentals or shared content

Participation in such activities is entirely optional. If a third party sponsors a promotion, the user should review that party’s privacy policy. The Company is not responsible for the privacy practices of external sponsors.

7. “Invite a Friend” Feature

The Application may include features allowing users to invite new users, for example:

  • Sharing a friend’s phone number or email address

  • Allowing the Application to send an automated invitation message

  • Tracking referral success for rewards

This data is not used for other purposes. Invitees may contact us to request deletion of their data at:
support@havenjo.com

8. Cookies and Tracking Technologies

The Application may use various technologies, including:

  • Cookies

  • Analytics tools

  • Web beacons

  • Device identifiers

  • Local storage

These are used for purposes such as:

  • Remembering login sessions

  • Enhancing user experience

  • Analyzing usage trends

  • Measuring marketing campaign effectiveness

  • Providing personalized content

  • Improving technical performance

Users can disable cookies in their browser settings, but some features of the Application may become unavailable or function improperly.

9. Analytics and Third-Party Advertising

We may rely on third-party analytics providers to evaluate Application performance and usage, and to understand user behavior. This may involve sharing only non-personal data such as:

  • Device identifiers

  • Crash data

  • Usage information

  • Aggregated statistics

No direct Personal Information is shared with advertisers unless it is part of a legal process or explicitly authorized by the user.

10. How We Use Your Personal Information

The Company may use collected information for one or more of the following purposes:

1. Core Service Operation

  • Processing power bank rentals

  • Logging rental sessions and history

  • Identifying Haven charging stations

  • Managing financial transactions via the Company’s electronic payment service provider

  • Monitoring the status of devices during use

2. Administrative and Technical Communications

  • Sending account-related notifications

  • Communicating changes to terms, policies, or features

  • Responding to user inquiries and support requests

  • Sending verification messages and technical alerts

3. Operational Analysis and Support

  • Analyzing usage to improve performance

  • Studying error logs and crashes

  • Enhancing security and stability

  • Preventing illegal or fraudulent activities

4. Development and Continuous Improvement

  • Customizing content and services

  • Developing new features and offerings

  • Generating anonymized reports for analysis

5. Legal Compliance

  • Responding to lawful requests

  • Meeting regulatory requirements

  • Cooperating with competent authorities when needed

11. Use of Location Data

Location data may be used to:

  • Suggesting the nearest charging station

  • Track the location of rented devices

  • Generate operational and analytical reports

  • Prevent fraud and protect devices

  • Provide location-based services and features

Such data is collected only to the extent permitted by the user’s device settings and applicable law.

12. Data Combination

The Company may combine data collected through the Application with data obtained from other internal or external sources to:

  • Improve data accuracy

  • Enhance service quality

  • Match and audit payment records

  • Strengthening cybersecurity

  • Create reliable analytical reports for operational decision-making

This is done in accordance with Jordanian law and limited to what is necessary.

13. Disclosure of User Information

The Company does not share your Personal Information with third parties except in the following cases:

1. Service Providers

Including, but not limited to:

  • Cloud hosting providers such as Amazon Web Services (AWS)

  • Electronic payment service providers

  • Technical and operational analytics providers

  • Cybersecurity service providers

  • Advertising and analytics companies that handle non-personal data only

Data sharing is restricted to what is strictly necessary to perform their functions.

2. Legal Obligations

Where disclosure is required by:

  • A court order

  • A request from competent law enforcement authorities

  • Applicable regulations governing the technology and digital services sector

3. Protection of Rights and Safety

When necessary to:

  • Preventing fraud or misuse of devices

  • Protect the Company’s property and assets

  • Preserve the safety of users

  • Maintain system stability

4. Corporate Restructuring or Transfer

In the event of mergers, acquisition, sale of assets, or transfer of ownership related to Haven, user data may be transferred to the new entity, subject to equivalent privacy protection obligations.

14. Data Security

The Company employs technical and organizational measures to protect data, such as:

  • Encryption of data in transit where appropriate

  • Hosting on secure infrastructure (e.g. AWS data centers)

  • Restricted access to databases based on need-to-know principles

  • Continuous monitoring of unusual activities

  • Intrusion detection systems and security tools

  • Logging of critical access and actions for audit purposes

Despite these measures, no system can be guaranteed to be 100% secure. By using the Service, you acknowledge this inherent risk.

15. Cross-Border Data Transfer

Due to the use of cloud infrastructure and third-party services, data may be stored or processed outside the Hashemite Kingdom of Jordan, for example on servers operated by Amazon Web Services (AWS) or other providers, in compliance with Jordanian laws and international security standards.

By using the Application, you expressly consent to the transfer and processing of your data outside Jordan, in accordance with Jordanian law and with reasonable industry-standard security measures.

16. Data Retention

We retain Personal and Non-Personal Information for as long as necessary to:

  • Manage user accounts

  • Comply with legal and regulatory obligations

  • Maintain rental and payment records

  • Support analytics and security auditing

Some data may be retained for longer periods where required by law (e.g. tax, disputes, legal proceedings, protection of rights).

17. External Links

The Application may contain links to external websites or applications not operated by the Company. We are not responsible for:

  • The content of such websites

  • Their privacy practices

  • Any data they may collect

Users are encouraged to review the privacy policies of third-party sites before interacting with them.

18. Legal Framework

This Policy and the use of the Application are governed by the laws in force in the Hashemite Kingdom of Jordan, and the courts of Amman shall have exclusive jurisdiction over any disputes arising from or in connection with this Policy.

19. Changes to This Privacy Policy

The Company reserves the right to modify or update this Policy at any time.

Your continued use of the Application after the publication of any amendments constitutes your acceptance of the updated Policy. If changes materially affect how Personal Information is handled, a clear notice will be provided as required by law.

20. Your Rights Regarding Your Data

Subject to Jordanian law, you may have the right to:

  • Request access to your Personal Information

  • Request correction of inaccurate or incomplete data

  • Object to certain types of processing that are not necessary for service delivery or legal compliance

  • Request restriction of processing in specific circumstances

  • Withdraw consent where processing is based on your consent

Such requests must not unduly disrupt essential service operations, such as device tracking, payment processing, or legal obligations.

Important Note:
You may request deletion of your account and/or certain data by:

  • Using the “Delete Account” feature within the Application (if available), and/or

  • Contacting us at support@havenjo.com

Additional Legal Notice:
Certain data cannot be deleted due to mandatory legal or regulatory requirements. This includes, but is not limited to, financial transaction records, rental history, payment logs, and any information required to comply with applicable Jordanian laws or audit obligations. Such data may be retained even after an account deletion request and cannot be removed where retention is required by law (e.g., financial and audit records).

21. User Obligations

Users agree to:

  • Provide accurate and truthful information when creating an account

  • Refrain from using the Application or devices for any unlawful activity

  • Keep login credentials (if any) confidential

  • Avoid exploiting any actual or suspected vulnerabilities

  • Report suspicious activities or potential misuse

The Company may suspend or terminate service in cases of serious violations.

22. Minors

The Service is intended for individuals who are legally considered adults under Jordanian law. Minors may not independently enter into rental or payment agreements or accept terms without appropriate parental or guardian consent and oversight. The Company may take actions if unlawful use by minors is detected.

23. Payment Data

When a user rents a device, payment details are processed by a licensed electronic payment service provider engaged by the Company, under the following principles:

  • Full card details are not stored on Haven’s servers

  • Transactions are conducted using secure protocols

  • Payment data is used solely to settle service-related charges

  • The payment provider may retain certain data under its own legal and regulatory obligations

The Company is not responsible for the independent privacy practices of the payment provider, but endeavors to work only with reputable, compliant providers.

24. Technical Data (Diagnostics & Crash Logs)

The Company automatically collects technical data, including:

  • Crash logs

  • Performance indicators

  • Memory usage

  • Power bank battery status during rental

  • Connectivity data

  • Request/response timestamps

  • Device type and version

This data is used to improve the stability and reliability of the Service and does not usually contain Personal Information, except where necessary to resolve technical issues.

25. Analytics and Device Identifiers

The Company may use identifiers such as:

  • Device ID

  • Mobile advertising ID

  • Session tokens

  • Installation identifiers

For purposes including:

  • Improving navigation and usability

  • Identifying operational problems

  • Measuring engagement

  • Analyzing usage of charging devices

  • Enhancing service stability

These identifiers are not used by themselves to directly identify the user, except where necessary for security enforcement.

26. Advertising and Partners

Third-party advertising and analytics partners may be engaged to:

  • Improve marketing campaigns

  • Study user behavior and performance

  • Provide aggregated metrics

  • Tailor non-personalized advertising content

Data shared with such partners is limited to non-personal, analytic, and operational information, and not direct Personal Information.

27. Fraud Prevention and System Protection

To protect the Service and prevent misuse, the Company may:

  • Monitor unusual patterns of usage

  • Compare session data with location information

  • Analyze behavioral indicators

  • Cooperate with competent authorities in case of suspected fraud

Technical or legal actions may be taken where necessary to protect the integrity of the system.

28. Application Updates

The Application may receive periodic updates, including:

  • Bug fixes

  • Performance enhancements

  • Security improvements

  • New features or changes to existing ones

By using the Application, you agree to the installation of necessary updates required for the Service to function properly.

29. Communications with the User

The Company may contact users through:

  • SMS messages

  • In-app notifications

  • Email (if provided)

  • Customer support messages

For purposes such as:

  • Account verification

  • Rental and billing notifications

  • Important changes to services or policies

  • Security alerts

Security- and transaction-related messages cannot be fully opted out of, as they are essential for safe operation.

30. Use of Data for Quality Improvement

The Company may use both Personal and Non-Personal Information to:

  • Improve the Application and device performance

  • Enhance payment handling systems

  • Analyze errors and incidents

  • Increase overall stability

  • Develop new features and services

This is always done without undermining user rights or using data in a harmful manner.

31. Interactive Areas and User Content

If interactive features such as comments, reviews, or user-generated content are provided, the user:

  • Bears sole responsibility for the content submitted

  • Confirms that no third-party rights are infringed

  • Grants the Company permission to use such content in accordance with the Terms of Use

The Company reserves the right to remove content that violates applicable laws or internal policies.

32. Third-Party Content and Services

The Company is not responsible for:

  • Third-party content available through the Application

  • External services, products, or pages linked from the Application

  • Any actions taken by third parties

Interactions with external parties are at the user’s own risk.

33. “Do Not Track” Signals

Some browsers or devices offer a “Do Not Track” (DNT) setting.

Due to the current lack of a unified industry standard, the Application may continue to collect certain data necessary to operate the Service, and some third-party tools may not respond to DNT signals. Users can disable cookies at the browser level, but this may impact functionality.

34. Emergency Disclosure

The Company may disclose certain data, personal or non-personal, when necessary to:

  • Address an immediate threat to human safety

  • Investigating suspected criminal use of devices

  • Respond to cyberattacks or major security incidents

  • Comply with urgent lawful requests from competent authorities

Any disclosure is limited to what is reasonably necessary.

35. Compliance with Authorities

The Company will comply with lawful requests from competent authorities in Jordan, including:

  • Courts

  • Public prosecution

  • Security bodies

  • Regulatory agencies

Such cooperation will always be within the boundaries of applicable law.

36. Voluntary Data Disclosure by the User

The Company is not responsible for any Personal Information voluntarily disclosed by the user to others through:

  • Shared links

  • Referral codes

  • Public posts or content

Users must exercise caution when sharing their own data.

37. Limitation of Liability

To the maximum extent permitted under Jordanian law, the Company shall not be liable for:

  • Indirect, special, or consequential damages

  • Loss of profit or data

  • Damages caused by failures of telecom or internet providers

  • Damages resulting from the user’s failure to protect their device or credentials

This does not exclude any mandatory liability that cannot be limited under applicable law.

38. Intellectual Property Rights

All rights in and to:

  • Design and layout

  • Software structure

  • Databases

  • The “Haven” trademark and branding

  • Textual and visual content

  • Technologies and algorithms used

Belong exclusively to Al Hatif Al Saree’ for Import & Export – Haven.

Any copying, reuse, distribution, or commercial exploitation of any part of the Application or its content without prior written consent is strictly prohibited.

39. Severability

If any provision of this Policy is held invalid or unenforceable by a competent court, the remaining provisions shall remain in full force and effect, and the invalid provision shall be interpreted, as far as possible, in a manner that achieves its intended purpose.

40. No Waiver

Failure by the Company to enforce any right or provision under this Policy shall not be deemed a waiver of such right or provision.

41. Entire Agreement

This Policy, together with any other policies or terms published by the Company, constitutes the entire agreement regarding privacy and data protection between the user and the Company, and supersedes any prior understanding or statements relating to the same subject.

42. Governing Law and Jurisdiction

This Policy is governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy.

43. Contacting Us

For any questions or concerns relating to this Privacy Policy, you may contact us at:
support@havenjo.com

44. Effective Date

This Policy is effective as of the date of its publication in the Application or on the website and remains in effect until amended or replaced by the Company.