Unified Terms and Conditions for Using Haven Services
Issued by Al Hatif Al Saree’ for Import & Export – Haven
Hashemite Kingdom of Jordan
Introduction
This document constitutes the legally binding agreement between the user and Al Hatif Al Saree’ for Import & Export – Haven.
Your use of the Haven application or its services constitutes explicit acceptance of all the terms and policies contained herein.
If you do not agree to any provision, you must immediately stop using the services.
The company reserves the right to amend the policies at any time, and such amendments become effective once published inside the application or on the website.
Clause (1): Contractual Relationship
1.1
These terms and conditions (“User Agreement”) constitute the legally binding framework governing the user’s relationship with Al Hatif Al Saree’ for Import & Export – Haven, regarding the use of the application, the website, portable charging devices, or any service provided by the company directly or indirectly.
1.2
The term “services” in this agreement includes everything provided by the company, including:
• The Haven application in all its versions
• The website havenjo.com
• Mobile charging stations
• Portable charging devices
• Rental and tracking systems
• Electronic payment services
• All types of content
• Technical support
• All accompanying digital functions, features, and tools
1.3
The user’s use of the services constitutes explicit, final, and irrevocable acceptance of all the provisions of this agreement and forms a legally binding contract.
1.4
The company reserves the right to amend or update this agreement, entirely or partially, at any time it deems appropriate. Amendments become effective immediately upon their publication inside the application or on the website, and continued use constitutes full legal acceptance of such amendments.
1.5
This agreement cancels all previous agreements or understandings, written or verbal, related to the use of Haven’s services.
Clause (2): Scope of Services
2.1
Haven provides an electronic and technological platform enabling the user to rent portable charging devices, use them, return them, pay the associated fees, and obtain technical support and supplementary services.
2.2
It is prohibited to use the services for any commercial purpose, to resell the charging devices, or to provide the service to others, unless prior written approval is obtained from the company.
2.3
The company commits to providing the service as much as possible; however, it does not guarantee the availability of devices at all stations or at all times.
2.4
The company does not provide any guarantee that the service will operate without interruption or delay, or that it is free from technical errors.
Clause (3): License
3.1
The company grants the user a limited, non-exclusive, non-transferable, and revocable license at any time, allowing them to use the application and access the services in accordance with these terms.
3.2
This license does not include any right to:
• Copy or reverse-engineer the application
• Decompile or modify the software codes
• Redistribute content or data
• Use the Haven trademark or any related elements without permission
3.3
The company retains all rights not expressly granted to the user.
Clause (4): User Restrictions
The user is strictly prohibited, under liability, from:
4.1
Attempting to decode, reverse engineer, or tamper with any part of the application, the system, or the charging stations.
4.2
Interfering with the operation of the services or attempting to bypass security systems.
4.3
Evading or attempting to evade the fee system or attempting to avoid payment.
4.4
Using the charging devices in violation of specifications, exposing them to liquids, or tampering with their components.
4.5
Using the services for illegal purposes or to harm the company or its customers.
4.6
Collecting or attempting to access data that the user is not authorized to view.
4.7
Engaging in any activity that may affect system stability or cause technical or financial damage.
Clause (5): Third-Party Services
5.1
Haven’s services may contain content, tools, or services provided by third parties, including:
• Electronic payment services
• Cloud storage services
• Analytics systems
• Advertising services
• Error-tracking and performance tools
5.2
The use of such services is subject to the terms of use of their respective providers, and the company bears no responsibility for their actions or for the results of the user’s interactions with them.
5.3
The company does not guarantee any content or service provided by any third party, nor any damages arising from the user’s dealings with such entities.
Clause (6): Intellectual Property
6.1
All intellectual property rights related to the application and the website — including software codes, databases, designs, the Haven trademark, textual and visual materials, operational structure, and algorithms — are the exclusive property of the company.
6.2
It is strictly prohibited to use any of the intellectual property elements for any purpose without prior written authorization.
6.3
Any violation of intellectual property rights exposes the user to civil and criminal liability under Jordanian law.
Clause (7): Maintenance of Charging Devices and Inspection Responsibility
7.1
The company is responsible for maintaining the charging stations and portable charging devices, including inspecting and periodically replacing batteries, without being obligated to guarantee the availability of fully functional devices at all times.
7.2
The user must inspect the charging device before use, including ensuring that:
• The cable is intact
• There is no visible damage
• There is no abnormal heat
• The device is not wet
7.3
If the user discovers any defect, they must immediately stop using the device and notify customer support.
7.4
The user bears full responsibility for any damage resulting from ignoring signs of malfunction.
Clause (8): Accounts
8.1
Creating a user account requires an active phone number, and the account serves as the user’s digital identity within the system.
8.2
The user must provide accurate information, and the company has the right to suspend the account or stop service if incorrect data is provided.
8.3
The user bears full responsibility for any activity carried out through their account.
8.4
Sharing the account with any other party is strictly prohibited, as is using the account for unauthorized rental activities.
8.5
The company may request identity verification when necessary and may refuse service if the user does not comply.
Clause (9): User Conduct
9.1
The user must use the charging devices in a safe and lawful manner.
9.2
It is prohibited to:
• Tamper with charging stations
• Take the device without completing rental procedures
• Attempt to steal or hide the device
• Use the device for dangerous purposes
• Intentionally damage the device or station
• Publish or share offensive content through the company’s platforms
9.3
The company has the right to:
• Suspend the user’s account
• Terminate the agreement
• Impose financial penalties
• Take legal action
in the event of any violation by the user.
Clause (10): SMS Messages
10.1
By creating an account, the user agrees to receive SMS messages and notifications related to:
• Account verification
• Starting or ending the rental
• Payment notifications
• Security alerts
• Operational notices
10.2
It is not possible to disable messages related to security, billing, or essential operations. Marketing messages may only be turned off through procedures specified by the company.
Clause (11): Promotional Codes – Promo Codes
11.1
The company may provide promotional codes (“Promo Codes”) that allow the user to obtain discounts, benefits, or limited offers under special conditions determined separately by Haven for each campaign.
11.2
The user is prohibited from using promotional codes in any manner that constitutes misuse, including — but not limited to:
• Sharing codes improperly
• Selling codes
• Attempting to generate unofficial codes
• Using codes intended for a specific user by others
• Exploiting system loopholes to obtain undeserved benefits
11.3
The company reserves the full right to cancel or revoke any promotional code used improperly, fraudulently, or in violation of the campaign conditions.
11.4
No promotional code may be exchanged for cash, and the user may not claim its monetary value or rely on any rights after its expiration.
11.5
The promotional code policy is considered an integral part of this agreement and is subject to all of its provisions.
Clause (12): Network Connectivity
12.1
The user is responsible for providing an active internet connection while using the application, whether through:
• Mobile data
• Wi-Fi networks
• Any other communication method
12.2
The company does not guarantee that the application will operate on all devices, versions, or operating systems, as performance depends on the technical environment of the user’s device.
12.3
Certain functions — such as starting a rental, ending a rental, device tracking, payments, and geolocation — may be affected by weak connectivity, and the company bears no responsibility for any harm or delay arising from this.
12.4
Internet outages or lack of network availability are not considered the company’s responsibility.
Clause (13): Account Deletion
13.1
The user has the right to request deletion of their account through the application (if available) or by contacting the company via its official email.
13.2
Deleting the account does not remove any outstanding financial obligations owed by the user, including:
• Unpaid rental fees
• Lost device fees
• Any applicable penalties
13.3
The company reserves the right to retain certain records in accordance with legal requirements, including payment records and rental logs.
13.4
Processing the deletion request may take time depending on the company’s internal procedures.
Clause (14): System Operation
14.1
The rental period begins exclusively at the moment the user presses the “Start Rental” button inside the application or when scanning the QR code correctly. No time is counted before that.
14.2
The device remains under the user’s responsibility until the return is successfully registered inside an authorized Haven charging station.
14.3
The user may keep the device for any duration if accumulated rental fees are paid in accordance with the pricing system.
14.4
If payment fails 24 hours after the rental starts, the company will attempt to charge the amount again within 48 hours.
14.5
If repeated charging attempts fail and the user’s behavior indicates intent to evade or avoid returning the device, the company may classify the device as “lost” and apply the lost-device fee.
14.6
The user is responsible for ensuring that the device is correctly returned. Any failure to properly return the device is not borne by the company unless a confirmed technical malfunction exists.
Clause (15): Payment Terms
15.1 – Approved Pricing System
• First hour: 1 Jordanian Dinar
• Second hour: 0.5 Jordanian Dinar
• From the third hour up to 24 hours: 1.5 Jordanian Dinars
• Each additional 24 hours: 3 Jordanian Dinars
• Security deposit: 5 Jordanian Dinars (deducted at rental start)
• Lost device fee: 25 Jordanian Dinars
• Prices include applicable taxes, unless otherwise stated.
15.2
Charges are deducted automatically from:
• The user’s digital wallet balance
• If insufficient, the registered payment card
15.3
Payments are processed through an authorized electronic payment service provider, and Haven does not store card data on its servers.
15.4
All transactions are processed in Jordanian Dinars and may take 1–5 business days to appear on the card statement.
15.5
The company has the right to retry charging outstanding fees automatically until settled, within legal boundaries.
Clause (16): Device Usage
16.1
The user undertakes to use the charging device safely and in accordance with the company’s instructions.
16.2
The user is strictly prohibited from:
• Attempting to open the device
• Exposing the device to liquids
• Exposing the device to high heat
• Dropping, damaging, or mishandling the device
• Using the device for harmful or dangerous purposes
• Taking the device outside the service area without ending the rental
16.3
The user bears full responsibility for any damage resulting from misuse.
Clause (17): Declarations
17.1
The user acknowledges that they are legally capable of using the services and that all information provided is accurate.
17.2
The user agrees to bear all legal and financial responsibilities resulting from their use of the device or the application.
17.3
The user undertakes not to use the services in any manner that exposes themselves, others, or the company to any security, financial, or legal risk.
Clause (18): Acknowledgments
18.1
The user acknowledges and understands that:
• The charging devices are not insured
• Device availability at stations is not always guaranteed
• The service may be affected by technical factors beyond the company’s control
• Collected data may be used to improve service performance
18.2
The company bears no responsibility for any malfunction outside its control, including:
• Power outages
• Weak internet connection
• Device failures on the user’s side
Clause (19): Usage Requirements
19.1
The user must inspect the device before use and immediately report any technical issue.
19.2
The user must comply with safety instructions and proper usage practices.
19.3
Any prohibited or improper usage that may damage the device or impair its performance is not allowed.
Clause (20): Dispute Resolution
20.1
This agreement is governed and interpreted in accordance with the laws and regulations of the Hashemite Kingdom of Jordan.
20.2
The courts of Amman shall have exclusive jurisdiction to hear any dispute arising from the interpretation, application, or execution of these terms.
20.3
The company and the user agree to attempt amicable resolution of disputes whenever possible before resorting to legal action.
Clause (21): Indemnification
21.1
The user undertakes to compensate the company for any losses, damages, claims, or costs — including attorney fees — arising from any of the following:
• Misuse of charging devices
• Violation of this agreement
• Breach of any applicable law or regulation
• Damage to charging stations or devices
• Loss or destruction of the device
• Any fraudulent or unlawful behavior
21.2
Indemnification includes all direct and indirect damages incurred by the company as a result of the user’s actions.
21.3
The company’s right to request compensation remains valid even after termination of the agreement.
Clause (22): Assignment
22.1
The company may, at its sole discretion, transfer or assign any of its rights or obligations under this agreement to any other party, including:
• A subsidiary company
• An acquiring entity
• A business partner
• Any other legal entity
22.2
The user may not assign any of their rights or obligations without prior written consent from the company.
Clause (23): No Waiver
23.1
The company’s failure to enforce any provision of this agreement at any time does not constitute a waiver of its right to enforce it later.
23.2
Any delay or leniency by the company in taking legal action does not constitute a waiver of its rights.
Clause (24): Termination
24.1
The company may, without prior notice, terminate, suspend, or restrict the user’s access to the application in any of the following cases:
• Misuse of the service
• Providing incorrect information
• Failure to pay outstanding amounts
• Violations of Jordanian laws
• Attempting to tamper with charging devices
• Using the application for illegal purposes
24.2
The user remains obligated to pay all outstanding amounts even after termination.
24.3
The company may take legal action if damage or fraud is confirmed.
Clause (25): Survival
25.1
The following clauses remain valid and binding after termination:
• Unpaid fees
• Indemnification
• Intellectual property
• Limitation of liability
• Dispute resolution
• Any outstanding financial obligations
25.2
Termination does not relieve the user from any prior responsibilities.
Clause (26): Data Protection
26.1
The company processes user data in accordance with the Privacy Policy published within the application.
26.2
The data processed includes:
• Phone number
• User location (when permitted)
• Payment information
• Rental records
• Device identifier
• Technical and analytical data
26.3
Data may be shared only with authorized service providers to the extent necessary for operating the service.
26.4
The company is committed to protecting data using advanced technical and security standards.
Clause (27): Updating Information
27.1
The user must update their information immediately upon any change, including:
• Phone number
• Payment details
• Personal information required for account operation
27.2
Failure to update information may result in:
• Interruption of certain application services
• Payment failures
• Account suspension
27.3
The company bears no responsibility for any consequences resulting from inaccurate information.
Clause (28): Data Processing
28.1
The company processes data for the following purposes:
• Operating the service
• Issuing invoices
• Account verification
• Legal compliance
• Fraud prevention
• Performance enhancement
28.2
The company may use technical data to develop new services and improve user experience.
28.3
Data will not be shared with any party outside the legal framework or without clear authorization.
Clause (29): Third Parties
29.1
The application may contain content or services provided by third parties.
29.2
The company bears no responsibility for:
• External content
• External links
• Services provided by other entities
• Third-party terms and conditions
29.3
It is the user’s responsibility to review the terms of external parties before interacting with them.
Clause (30): Advertising
30.1
The application may display advertisements or promotional offers from external parties.
30.2
Non-personal analytical data may be shared with advertising providers for:
• Improving targeting
• Evaluating campaign performance
• Enhancing user experience
30.3
No direct personal data is shared with advertisers.
30.4
The company bears no responsibility for any advertising content provided by third parties.
Clause (31): User Responsibility with Third Parties
31.1
The user acknowledges that any interaction between them and third parties — whether through links, applications, or embedded services within the application — is solely at their own responsibility.
31.2
The company does not guarantee:
• The accuracy or correctness of third-party content
• The safety of any offers provided by them
• Their compliance with any legal or technical standards
31.3
The user bears full responsibility for verifying:
• The authenticity of links
• The identity of the service provider
• The third party’s terms and conditions
• Any potential risks involved in sharing their data with them
31.4
The company disclaims any liability for any direct or indirect harm resulting from the use of third-party services.
Clause (32): Customer Support
32.1
The company provides customer support channels, including:
• Official email: support@havenjo.com
• In-app ticketing system (if available)
• Technical support notifications
32.2
The company commits to making reasonable efforts to respond to user inquiries within a suitable timeframe according to internal procedures and system capabilities.
32.3
Some cases may require identity or account verification before assistance is provided.
Clause (33): Disclaimer
33.1
Haven’s services, features, and devices are provided “AS IS,” without any express or implied warranties, including but not limited to:
• Warranties of uninterrupted service
• Warranties that devices are free of defects
• Warranties of fitness for a particular purpose
• Guarantees that charging stations will always be available
• Guarantees that the application is compatible with all devices
33.2
The service may be affected by external factors beyond the company’s control, such as:
• Weak internet connectivity
• Telecom network failures
• Technical or environmental conditions
• Server overload
• Operating system updates on the user’s device
33.3
The company shall not be responsible for any loss of user data or any malfunction resulting from uncontrollable events.
Clause (34): Limitation of Liability
34.1
The company is not liable for any of the following:
• Financial losses
• Loss of data
• Damage to the user’s device
• Delays
• Service interruptions caused by internet outages
• Misuse by the user or any third party
• Loss of the charging device due to the user
• Accidents caused by heat, liquids, disassembly, or tampering
34.2
The maximum legal liability that may be imposed on the company — and only in the case of proven direct fault — shall not exceed the amount paid by the user for the rental transaction in dispute.
34.3
The company bears no responsibility for:
• Indirect damages
• Special, punitive, or consequential damages
• Loss of profits
• Loss of data
• Any damages resulting from unlawful or improper use
34.4
These provisions shall be interpreted in a manner that does not conflict with applicable Jordanian laws.
Clause (35): Additional Compensation
35.1
The company’s right to compensation includes:
• Repair or replacement costs
• Lost-device fees
• Investigation expenses
• Legal costs
• Any losses incurred due to the user’s violation
35.2
The company may take legal action to recover its dues in accordance with Jordanian law.
Clause (36): Governing Law
36.1
This agreement — with all its provisions and details — is governed by the laws and regulations of the Hashemite Kingdom of Jordan.
36.2
The courts of Amman shall have exclusive jurisdiction over any dispute arising from the interpretation, application, or enforcement of this agreement.
Clause (37): Notifications
37.1
The company may send notifications through:
• The application
• Text messages
• Email (when added in the future)
• Payment alerts
• Technical notifications
37.2
Notifications may include:
• Verification messages
• Rental expiration alerts
• Payment reminders
• Updates to terms and policies
• Security alerts
• Reminders to return the device
37.3
The user may not disable essential notifications related to security or billing.
Clause (38): General Provisions
38.1
Using the application does not establish any of the following relationships between the user and the company:
• Partnership
• Agency
• Employment
• Franchise
38.2
If any provision becomes unenforceable, the remaining provisions shall remain valid and effective.
38.3
Force majeure events exempt the company from obligations during:
• Natural disasters
• National emergencies
• Major outages
• Pandemics
• Circumstances beyond control
38.4
The version published within the application is considered the binding and official version.
Clause (39): Intellectual Property
39.1
All intellectual property rights belong to Al Hatif Al Saree’ for Import & Export, including:
• The “Haven” trademark
• Design assets
• Software
• Source code
• Textual and visual content
• Application structure
• Database
• Algorithms
• Technologies used
• All materials published through the website and application
39.2
The user is prohibited from:
• Copying or republishing any content
• Using the trademark without permission
• Tampering with the software
• Attempting to extract source code
• Reproducing the database
• Any unauthorized commercial use
39.3
The company reserves the right to take legal action against any violation.
Clause (40): Unauthorized Payments
40.1
The company may suspend the user’s account if it suspects any unusual or unauthorized transaction.
40.2
The company may take additional actions, including:
• Requesting identity verification
• Disabling the payment method
• Contacting the payment service provider
• Investigating the source of the transaction
40.3
The company reserves the right to protect the system from any attempt at unauthorized use.
Clause (41): Lost Device
41.1
The charging device is considered “lost” in any of the following cases:
• Failure to return the device for an extended period with accumulating rental fees
• Payment failure after 24–48 hours from rental start
• Ignoring repeated reminder notifications
• Behavior indicating intent to evade or retain the device unlawfully
• Inability to track the device or loss of technical signals
• Indications of tampering with the device or disabling sensors
41.2
When a device is classified as lost, a lost-device fee of 25 Jordanian Dinars is applied, in addition to any accumulated rental charges.
41.3
The lost-device fee may only be waived if there is clear legal evidence of a technical or system error for which the user is not responsible.
41.4
The user remains responsible for the device until it is physically returned to an authorized charging station.
Clause (42): Damages & Compensation
42.1
Rental fees continue to accumulate until the device is properly returned to an authorized station.
42.2
The user bears the cost of repairing any damage caused to the device or station due to misuse or negligence.
42.3
Lost-device fees are non-refundable and cannot be canceled except in legally proven cases involving system or technical failure attributable to the company.
42.4
The company may issue a detailed invoice outlining the fees and amounts due for any damages. The lost device fee does not exempt the user from returning the device if later found.
Clause (43): Wallet Top-Up
43.1
Continued rental may require the user to maintain a sufficient balance in their in-app wallet.
43.2
Wallet top-ups are final and non-refundable in cash, except in specific legal circumstances.
43.3
Wallet credit may only be used for:
• Rental payments
• Settling outstanding fees
• Future in-app services
43.4
Wallet credit cannot be used outside the application.
Clause (44): Refund Policy
44.1
Rental fees are non-refundable once the rental has begun.
44.2
The user may request a refund in cases of technical errors or incorrect charges, provided that the request is submitted within 48 hours.
44.3
The company reviews refund requests within 1–14 days.
44.4
Refunds are issued through the same payment method originally used.
44.5
The security deposit is refunded if no outstanding charges remain.
44.6
Refund requests are not accepted without proof of payment or a transaction reference.
Clause (45): Pricing Policy
45.1
The pricing listed in Clause (15) applies unless a different price appears within the application at the start of rental.
45.2
The price displayed when the user presses “Start Rental” is binding for both the user and the company.
45.3
The company may modify prices at any time, and the changes take effect once published inside the application.
45.4
Prices may vary depending on:
• Geographic location
• Operational costs
• Commercial agreements with hosting partners
Clause (46): Cancellation Policy
46.1
A rental cannot be canceled once it has begun.
46.2
The rental remains active until the device is returned at an authorized station.
46.3
If an error occurs during the return process, the user must contact the company within one hour.
46.4
The company bears no responsibility for delays in return caused by the user’s failure to follow instructions.
Clause (47): Security Policy
47.1
Haven implements advanced cybersecurity technologies, including:
• HTTPS protocol
• SSL encryption
• TLS 1.2+ support
• SHA-256 algorithm
• Data storage through Amazon AWS
47.2
The company does not store payment card information on its servers.
47.3
The company complies with PCI-DSS standards for payment security.
47.4
The company applies security systems to protect against:
• Unauthorized access
• Cyberattacks
• Breaches
• Attempts to tamper with the systems
Clause (48): Delivery Policy
48.1
Haven is a fully electronic service and does not provide shipping or physical delivery.
48.2
The user receives the charging device from a Haven station when starting the rental.
48.3
The device must be returned to any authorized station within the Haven network.
48.4
The company does not offer manual delivery, pickup services, or couriers.
Clause (49): User Acceptance
49.1
By using Haven’s services or beginning a rental, the user expressly acknowledges and agrees to:
• Reading all terms and conditions
• Understanding all provisions
• Being legally bound by each clause
• Accepting this agreement as binding between both parties
49.2
The user acknowledges that the Privacy Policy published on havenjo.com is an integral part of this agreement.
49.3
Continued use of the service constitutes renewed acceptance of any future updates.
Final Clause
This agreement represents the complete legal framework governing the relationship between the user and Haven. It constitutes the sole officially recognized reference and supersedes any prior agreements or communications — whether written or oral — relating to the use of the application’s services.